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POS Restaurant: Why Do You Need One

Restaurant POS can best be defined as the equipment used in a restaurant to capture customer orders, record vital client information, and display the tickets at the end of the service.

Cashiers, restaurant servers, and bartenders can all use this computer-based order entry software program to enter beverage and food orders.

POS Restaurant Capabilities

Many tops of the line point of sale systems functions as computers as well as cash registers. A modern point of sale solution can comprise of various stations that include:

  • Credit card terminals
  • Server stations
  • Receipt printers
  • Hostess stations
  • Display screens
  • Receipt printers

When you have such a system installed in your restaurant, you get to add convenience, reduce human error, as well as reduce time wastage. The POS can perform some transactions, which include, but are not limited to:

  • Capture the information of repeat customers
  • Calculate the cash that is due for every order that has been entered
  • Keep track of all menu items sold at any given time
  • Take note of the payment method used by the client
  • Record the amount of money that each worker has sold for that day
  • Keep track of funds present in the cash register
  • Calculate your payroll and labor data
  • Produce hourly sales report
  • Make it possible for your personnel to check in and out of their workstations

How Restaurant Employees Make Use of the POS Solutions

It is important to note that all systems are not the same. There are those that work in a different way than others.

The user processes in a POS will also vary from one system to the next. It all comes down to the type of restaurant you are running, as well as the service style being employed.

Commonly, the following steps are applied when one is taking an order using the point of sale system:

  • The employee enters user code or name into the touchscreen. Entering the user code allows them to gain access to the whole system.
  • A new order is started by entering the order placed by the customer. Full-service restaurants can make it possible for employees to enter table number as well as make additions to an existing order.
  • All this data will then be transmitted to the bar or kitchen by the POS. It is transmitted in the form of a printed ticket, and in some cases as a display on the digital monitor.
  • The employees in the area where the order has been transmitted get to read the order and proceed to prepare the food or drinks that have been requested. This is then passed on to the wait staffs who serve the customer.
  • For quick service restaurants, personnel get to read the total charges on display and then proceed to collect the appropriate amount from the clients.
  • In full-service restaurants, an employee gets to bring a client a check. They then wait for payment to be made before capturing this information in the POS.

Where Should You Set Up the Point of Sale Systems?

You can have as many touchscreens as possible located all over the restaurant. This will depend on the type of service you offer, as well as the layout of your facility.

For fast casual or quick service establishments, you will find the systems are placed in a visible location. Many are close to the restaurant entrances. Full-service facilities choose to place them in hidden locations so as not to interfere with client comfort.